Link: GM Opens the Door to Online New-Car Sales – WSJ.com
“By the end of this year, GM plans to extend a Web-based application, called Shop-Click-Drive, to its entire dealer network. The app would let new-car buyers use their computer screen to lock in the...
View ArticleLink: GE’s Radical Software Helps Jet Engines Fix Themselves | Wired Design |...
I think I’d enjoy Jet Engine school way more, now: “A few years back, after an internal audit of their vast and various business holdings, the folks at General Electric made something of a discovery:...
View ArticleLink: G.E.’s ‘Industrial Internet’ Goes Big – NYTimes.com
Another on G.E.’s Industrial Internet: “The executive in charge of the project for G.E. also said that by next year almost all equipment made by the company will have sensors and Big Data software....
View ArticleDigital crisscross
Customer journeys are complex and crisscross the organization. Even simple-seeming tasks, such as browsing or buying, often involve several steps, each touching a different part of the business. A...
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